Technical Support
If you encounter an unexplainable test failure or any other problem with MobileMark 2007, follow these steps to diagnose and solve your problem:If none of these resources solve your problem, please follow these instructions to obtain technical support from BAPCo:
- Read this documentation carefully, particularly the System Requirements and Known Issues.
- Check the latest known issues on the BAPCo website (www.bapco.com). See if there is a update/patch available that addresses your problem.
- Read the MobileMark 2007 White Paper, available on the BAPCo website (www.bapco.com) for BIOS and OS configuration recommendations that may help reduce testing errors.
- Try running the test again. A test can fail if someone accidentally presses a key or clicks the mouse. It is helpful to know if the problem is reproducible. After any test failure, prior to starting a new test, always reboot the system and allow MobileMark to clean up the system.
When an error occurs in MobileMark 2007, an error report is automatically generated and saved on your computer desktop in a folder with the project name.
When reporting a problem running MobileMark 2007 to BAPCo, please email support@bapco.com with a compressed copy of the entire error report folder and a detailed description of the error.