SYSmark 2007 Preview Known Issues

As of SYSmark 2007 Preview release, the following issues were known. If you are encountering an issue not documented here, please check the BAPCo web site or send an error report.

1.0 Installation Issues

   1.1 Operating Systems:
Windows 2000 (and earlier) are not supported. All 64 bit versions of Windows are not supported. Please do not try to install on these operating systems.

   1.2 Windows Vista User Account Control:
It is required to turn off User Account Control. Go to Control Panel. Choose User Accounts. Click on User Accounts. Choose "Turn User Account Control on or off" at the bottom. Deselect the checkbox for Use User Account Control(UAC) to help protect your computer. Click OK.

   1.3 Application compatibility:
You should not have any application installed on your system that is used by SYSmark 2007 Preview. The application list can be found at Software Compatibility Notes. Please uninstall these applications before installing SYSmark 2007 Preview.

   1.4 Systems with multiple drives or partitions:
SYSmark 2007 Preview can be installed only in the system's Program Files directory. If one chooses to install SYSmark 2007 Preview in a different folder, the folder has to be made the system's Program Files directory (not recommended).

   1.5 Prompts at boot time:
Some systems are configured to automatically display a video or tutorial after boot up. Please disable any features such as this. If not corrected, this could cause the benchmark to fail or produce incorrect results.

   1.6 User ID Requirements for installing and running SYSmark 2007 Preview
You must be a user with administrative privileges to run and install SYSmark 2007 Preview. You must run and install SYSmark 2007 Preview with the same user ID. BAPCo recommends using the Administrator ID or creating a separate administrative user ID for the purposes of running SYSmark 2007 Preview.

2.0 Benchmark Application Issues

   2.1 Excel 2003
After a failure has occurred involving Microsoft Excel, the next run of Excel may display a dialog asking whether it should start in Safe Mode.

Workaround:
Should this occur, please click No. Microsoft Excel will start. Note that the appearance of this dialog will affect performance measurement of Office operations. It is recommended to not use this benchmark run, but to run the benchmark again, to ensure correct performance measurement.

   2.2 Photoshop
Photoshop displays an error on startup, that the color settings file cannot be found.

Workaround: 
Work is in progress to resolve this issue. Please check BAPCo.com for a solution.

   2.3 SketchUp 5
The SketchUp application starts up successfully, but then "hangs" when attempting to use the application. This problem has been reported on NVidia graphics based systems.

Workaround:
While some success has been achieved in upgrading the video driver, the problem can be related to the NVidia Control Panel. By removing the NVidia Control Panel, but retaining the video driver, the problem has been resolved. The NVidia Control Panel can be avoided at installation time by choosing not to install it. Postinstallation, the NVidia Control Panel can be uninstalled through Windows Add/Remove Programs. Go to the Windows Control Panel and choose Add/Remove Programs. Choose the NVidia Display Driver. Click Remove. After uninstallation is complete, you can restart the system. The system will restart and pick up the NVidia driver again on its own. However, it cannot access the NVidia Control Panel, and could display warnings for this problem. These warnings can be disabled through the use of MSConfig, disabling the entries forNvCplDaemon, NvMediaCenter and NvSvc. These entries can be permanently deleted by going to the registry's Run key and deleting these values.